ONKYO PR-SC5508 User Manual download pdf (Page 105)

105

Troubleshooting

Case1:

If “No Update” is displayed on the front display of the AV

controller, the firmware has already been updated. You do

not need to do anything further.

Case2:

If an error occurs, “Error!! *-** No media” is displayed

on the front display of the AV controller. (Alpha-numeric

characters on the front display are denoted by asterisks.)

See the following table and take appropriate action.

■ Errors during update via network

Case3:

If you do not have a wired connection to the network,

please contact Onkyo Support (➔ 106).

Case4:

If an error occurs during updating process, disconnect then

reconnect the power cord and try again.

Case5:

If an error has occurred due to wrong selection of input

sources, turn off and on the AV controller. Then retry the

update.

The AV controller allows you to update firmware using a

USB storage device.

In this procedure, on-screen display may vary depending on the

model.

Note

• Make sure your AV controller and TV are turned on.

• Never unplug or turn off the AV controller during updating pro-

cess.

• Never plug or unplug an HDMI cable and a USB device during

updating process.

• Never unplug the USB mass storage device and the power cord

during updating process.

• Do not access the AV controller from PC during updating pro-

cess.

• It will take about 60 minutes to update the firmware.

• The AV controller will retain all your settings after update is fin-

ished.

Before you start

•Check “HDMI Control(RIHD)” setting (➔ 61). The

update may not be successful if this setting is on.

• Turn off the controller device connected via RS232C and

via Ethernet network.

• Turn off Zone 2 and Zone 3.

• Stop playback of content from Internet radio, iPod, USB

or servers, etc.

■ How to turn off RIHD

Update procedure

Error Code Description

-10,

-20

Ethernet cable is not detected. Connect the

cable properly.

-11,

-13,

-21,

-28

Internet connection error.

Check the following items:

• Make sure IP address, subnet mask, gateway

address, and DNS server are configured prop-

erly.

• Make sure the router is turned on.

• Make sure the AV controller and the router

are connected with Ethernet cable.

• Make sure the setup configuration of the

router is set properly. See the instruction

manual of the router.

• If your network allows only one client con-

nection and there is any other device already

connected, the AV controller cannot access

the network. Consult your Internet Service

Provider (ISP).

• If your modem does not function as a router,

you will need a router. Depending on your

network, you may need to configure the

proxy server if needed. See the document

provided by your ISP. If you still cannot

access the Internet, DNS or proxy server may

be temporarily down. Contact your ISP.

Others Retry the update procedure from the begin-

ning. If the error persists, please contact

Onkyo Support (➔ 106) and provide the error

code.

Updating the Firmware via USB

In the Main menu select “Hardware Setup”.

Select “HDMI”.

Set “HDMI Control(RIHD)” to “Off”.

Connect a USB storage device to your PC. If

there is any data in the USB storage device,

remove it.

Download the firmware file from the Onkyo

web site. The file name is as follows:

ONKAVR0001_*******.zip

Unzip the downloaded file. The following three

files are created:

ONKAVR0001_*******.of1

ONKAVR0001_*******.of2

ONKAVR0001_*******.of3

Copy the extracted files to the USB storage

device. Be careful not to copy the zip file.

Remove the USB storage device from your PC

and connect it to the USB port on the AV con-

troller.

When the AV controller has two USB ports, you

can use either one.

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