Onkyo TX-DS797 User Manual download pdf (Page 73)

Troubleshooting guide

VIDEO and AUDIO

Desired picture does not appear.

• Improper connection.

➞ Check the connection again. Insert the plugs and connectors

completely.

No OSD Menu display.

• Improper connection.

➞ Check connections.

• OSD Menu is displayed when monitor is connected to VIDEO or

S VIDEO of MONITOR OUT.

➞ Confirm connections (see page 18).

No sound, or sound of the selected source is not heard.

• Input Setup menu settings are incorrect.

➞ Check settings (see page 33).

No picture appears on the TV screen (or monitor).

• TV (or monitor) is not set to receive the output signals from the

receiver.

➞ Set the TV (or monitor) to the receiver input.

• Video cable is not connected securely.

➞ Check connections.

• You have connected to the COMPONENT VIDEO connectors

but the TX-DS797 is not set properly.

➞ Check the Video Setup submenu of the Input Setup menu

(page 35).

REMOTE CONTROLLER

Front panel controls function but remote controller

controls do not.

• No batteries in remote controller.

➞ Insert batteries.

• Batteries have worn out.

➞ Replace batteries.

• Remote controller is not pointed at the remote sensor of the TX-

DS797.

➞ Point the remote controller at the remote sensor of the TX-

DS797.

• Remote controller is too far from the TX-DS797.

➞ Operate the remote controller within 16 feet (5 meters).

• Remote controller is functioning in a different mode

➞ Press the RCVR MODE button.

OTHER

LATE NIGHT function cannot be used.

• Playback source is not Dolby Digital encoded.

➞ Check that the DOLBY DIGITAL indicator lights up on the

display.

Re-EQ function cannot be used.

• Listening mode is set to Theater-Dimensional, Direct, PL II

Music, or Neo:6 Music.

➞ See page 43.

Parameter cannot be set for Front Effect etc.

• Parameter may not be able to be set depending on the listening

mode.

➞ See table on page 43.

If one of the messages shown below appears

“Not available with headphones use”

The operation is not allowed because headphones are plugged into

the TX-DS797.

“Not available with Multichannel use”

Cannot be used while the multi-channel output is being used.

“Not available in this Sp Config”

Will not work with the current speaker configuration settings.

“Not available in Zone 2 mode”

The operation is not allowed because the Zone 2 mode is turned on.

“Only available with Dolby D”

No setting other than Dolby Digital can be set.

“Not available in this Listening mode”

Will not work with the current listening mode.

“Not available with this signal”

The listening mode cannot be selected with the current input source.

“Not available with Muting”

Will not work because the muting is activated.

“Zone 2 is not On”

Will not work because the Zone 2 has not been turned on.

Multichannel audio is not output.

• To listen to multichannel audio, “Yes” must be selected in the

“Multichannel” in the Multichannel setup sub-menu of the Input

Setup menu. Also, it is necessary to select Multichannel with the

AUDIO SELECTOR button.

➞ Check that the component is connected to the MULTI

CHANNEL INPUT port and check the Setup menu settings.

Components in remote zone (Zone 2) do not operate

properly.

• Components are incorrectly connected.

➞ Check connections.

• Objects are interfering with remote controller signals.

➞ Move inferring objects away from path of remote controller

signals.

Also refer to the respective instruction manuals of the compact disc

player, DVD player, video cassette recorder, TV monitor, etc., that

compose your entertainment system.

The TX-DS797 contains an internal microcomputer that performs

high-level operations. However, on extremely rare occasions, noise

or interference from an external source or static electricity may cause

faulty operation. If this occurs, unplug the power cord from the wall

outlet, wait five or more seconds, and then plug it back in. This

should correct the situation.

* To reset the surround mode and other settings to the factory

default settings, hold down the VIDEO 1 button with the TX-

DS797 turned on and then press the STANDBY/ON button.

“CLEAR” appears in the front display and the TX-DS797 enters

the standby state.

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Onkyo TX-DS797 User Manual Page 73

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